2003 Meetings

Next Meeting

Service Level Agreements - Making them work effectively

Guest Speaker - Peter Fitton BSc(Econ) CPFA, a consultant with the Institute of Public Finance (IPF)

Thursday 15 May 2003

Peter Fitton will address the AICS on Service Level Agreements, a topic that should be of interest to anyone concerned with (and I quote) agreements between two or more parties for the provision of services at an agreed level of quantity and quality.

Peter Fitton is a consultant with the Institute of Public Finance (IPF) providing training and consultancy services in financial management, procurement and performance improvement to public bodies throughout the UK and Europe. He is a qualified CPFA accountant and has over 20 years work experience in central government, local government and universities and as a former director of a NHS Trust

18.30 for 19.00

National Liberal Club, 1 Whitehall Place, London SW1

Nearest Underground - Embankment / Nearest Overground - Charing Cross

AICS members - £12.50 each plus VAT
Guests & Visitors - £17.50 plus VAT
price includes finger buffet and wine
Gentlemen please note - the dress code at the NLC is jacket and tie

Please book your place(s) by email to: admin@aics.org.uk

Previous meetings in 2003

Customer Relationship Management - Beyond the Hype
Late Payment of Commercial Debt | Email Viruses

Handouts and/or speakers' notes are still availble for these meetings - please contact the Hon Secretary for more details.

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